{"id":11298,"date":"2019-02-14T15:09:31","date_gmt":"2019-02-14T15:09:31","guid":{"rendered":"https:\/\/www.solutionbuilt.com\/2019\/02\/14\/chatbots-help-your-online-business-2019\/"},"modified":"2023-07-25T19:19:23","modified_gmt":"2023-07-25T19:19:23","slug":"chatbots-help-your-online-business","status":"publish","type":"post","link":"https:\/\/www.solutionbuilt.com\/blog\/chatbots-help-your-online-business\/","title":{"rendered":"Chatbots: Automating Your Customer\u2019s Online Journey"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">By<\/span> <span style=\"font-weight: 400;\">2020<\/span><b>, 80%<\/b><span style=\"font-weight: 400;\"> of all businesses will be incorporating and providing chatbots to their website. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>So what is a chatbot?<\/strong> <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Think of a chatbot as your website\u2019s secretary or personal assistant. They are positioned on your website to field, answer, and make record of questions from your customers, a<\/span>nd <span style=\"font-weight: 400;\">provide quick and resourceful buying and transaction moves.<\/span> They can also <span style=\"font-weight: 400;\">help guide returns and customer support questions for your users. But instead of a human sitting at a computer screen on the other end of the chat, a chatbot is an artificial intelligence agent. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Chatbots have been slowly taking over the \u201clive chat\u201d space for the past few years, but 2018 saw a chatbot influx pointing to their takeover <\/span>and the uprise of AI<span style=\"font-weight: 400;\">. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-video alignwide\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" autoplay controls loop muted src=\"https:\/\/www.solutionbuilt.com\/blog\/wp-content\/uploads\/2023\/06\/concentrated-humanoid-robot-working-on-wireless-laptop-while-sitting-on-comfortable-SBV-347236580-HD.mp4\"><\/video><\/figure>\n\n\n\n<h2 class=\"wp-block-heading alignwide\" id=\"h-what-are-the-key-benefits-of-chatbots\"><span style=\"font-weight: 400;\">What Are The Key Benefits Of Chatbots?<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading alignwide\" id=\"h-1-24-7-customer-support\"><span style=\"font-weight: 400;\">#1- <\/span><span style=\"font-weight: 400;\">24\/7 Customer Support<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>64%<\/strong> of Americans say 24-hour service is the best feature of chatbots. Unlike humans, they are always available. This means your site can have<strong> 24\/7<\/strong> customer service for many if not all of your customer\u2019s needs even when you or your staff are not physically in the office\/store\/warehouse. A Chatbot\u2019s perpetual availability makes them an invaluable part of your business\u2019 staff. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading alignwide\" id=\"h-2-easily-accepted-and-used-by-all-age-groups\"><span style=\"font-weight: 400;\">#2- Easily Accepted and Used By All Age Groups<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Chatbots are accessible<\/span> <span style=\"font-weight: 400;\">f<\/span>or all<span style=\"font-weight: 400;\"> generations. Millennials,<\/span> GenZ, and<span style=\"font-weight: 400;\"> Baby Boomers are equally engaged in using them for automated tasks while on their online and buying journey. Unlike some newer technologies that scare off older age group demographics, Chatbots sunk right in from users ranging from their teens to their seventies. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading alignwide\" id=\"h-3-reliable-efficient-customer-service\"><span style=\"font-weight: 400;\">#3 Reliable &amp; Efficient Customer Service<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Impeccable Customer Service is a watermark of any profitable and striving online business. Users value a company&#8217;s ability and effectiveness to handle and solve their issues and problems in a quick and satisfactory way. Chatbots bring a high level of service since they are programmed to serve the user. There is no human error here. Just productive steps that lead to a happy customer. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading alignwide\" id=\"h-4-save-your-company-money\"><span style=\"font-weight: 400;\">#4 Save Your Company Money<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Chatbots save money on many different levels<\/span>.<span style=\"font-weight: 400;\"> <\/span>T<span style=\"font-weight: 400;\">hey can handle multiple customers at one time, unlike a human customer service rep. Using chatbots to automate your online tasks for users cuts back on hiring salaries, health-care benefits, workers comp and more. Implementation and proper execution of chatbots automations can cut your overhead cost.<\/span> All<span style=\"font-weight: 400;\"> while generating more leads and better reviews from users. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading alignwide\" id=\"h-5-easily-integrated\"><span style=\"font-weight: 400;\">#5 Easily Integrated<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Users have become set in their ways and are looking for you, the business owner, to do the work for them. <strong>65%<\/strong> of smartphone users do not add any new mobile applications in a month\u2019s time. This means users are content with their mobile setup and are not as inclined as they used to be to add a new application for a useful or automated solution. Integration of your own chatbot with highly used platforms that your target audience are visiting is a must.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Chatbots importance and beyond cannot be denied; they can track each and every single engagement they have, leaving you a record of incredibly useful analytics to learn more about your current customers and help engages with the customers you are missing out on.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.solutionbuilt.com\/blog\/wp-content\/uploads\/2020\/08\/SolutionBuilt-Navy-color.svg\" alt=\"\" class=\"wp-image-18127\" width=\"300\" height=\"57\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading alignwide\" id=\"h-call-us-today\">Call Us Today!<\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">At SolutionBuilt, we are a <a href=\"https:\/\/www.solutionbuilt.com\/blog\/websites\/\" target=\"_blank\" rel=\"noopener noreferrer\">web development<\/a> and design company that can easily implement chatbots to your site. Call us today at <a href=\"ph: 404-334-5686\">404-334-5686<\/a> or contact us <a href=\"https:\/\/www.solutionbuilt.com\/blog\/\">online today<\/a>! <\/span><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.solutionbuilt.com\/blog\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">CONTACT US<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>By 2020, 80% of all businesses will be incorporating and providing chatbots to their website. So what is a chatbot? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[142,5],"tags":[158,157,156],"class_list":["post-11298","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-blog","category-websites","tag-158","tag-automating","tag-chatbot","post_format-post-format-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chatbots: Automating Your Customer\u2019s Online Journey | Blog<\/title>\n<meta name=\"description\" content=\"Chatbots have be incorporated within 80% of all businesses since 2018. 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