Attack of the Chatbots: Automating your customer’s online journey in 2019

Attack of the Chatbots: Automating your customer’s online journey in 2019

By 2020, 80% of all businesses will be incorporating and providing chatbots to their website. So what is a chatbot? Think of a chatbot as your website’s secretary or personal assistant. They are positioned on your website to field, answer and make record of questions from your customers, provide quick and resourceful buying and transaction moves, and to help guide returns and customer support questions for your users. But instead of a human sitting at…